What Product Is Protected by this Plan?

Your Product protected by the Plan is Samsung Appliances and Samsung Televisions. You purchased new in Canada ("Product"), as specified on the Confirmation Letter.

Only the Product for which this Plan was purchased as indicated on the Confirmation Letter is eligible for protection under the Plan. This Plan may be transferred to a subsequent owner of the Product at no additional charge. There are no restrictions provided Your Plan is valid at the time of such transfer and You comply with the terms of this Plan. To transfer, call 1-877-699-1356. You must provide the name of the person to whom this Plan is being transferred. To complete the transfer, the transferee must contact Us to provide an address, email, and phone number. You cannot transfer the Plan to another Product.

When Can You Purchase the Plan?

The Plan may be purchased at any time prior to the expiry of the original manufacturer's warranty (up until a maximum of 12 months) accompanying the purchased product (with the exception of British Columbia as per provincial legislation, where the Plan must be purchased within thirty (30) days from the original product purchase date.). Visit http://www.samsung.com/ca/support/warranty/ to view full details. Samsung Electronics Canada Inc. may remove any product from being eligible to purchase the Plan at any time prior to purchase as it determines in its sole discretion. The Plan cannot be purchased for Refurbished Product, Commercial Product and/or Commercial Use. Samsung reserves the right to change, delete or add additional Samsung products covered by this Plan at any time, prior to purchase as it determines in its sole discretion and to revise, amend, suspend and terminate the Plan in its sole discretion.

Description of the Plan

This Samsung Care+ the Products (the "Plan") extends the original manufacturer's warranty for the additional warranty period selected and purchased by the purchaser. The additional warranty period is based on the Samsung Care+ purchase plan. The warranty additional coverage is indicated on the proof of purchase and warranty purchase certificate. This Plan commences on the expiry date of the original manufacturer's warranty. This Plan covers repairs of any defective component part of the product, subject to the terms and conditions contained in the original manufacturer's warranty and the terms and conditions contained herein.

In the event Your Product suffers a mechanical malfunction or defect, that is not covered by the manufacturer's warranty, or Your Product suffers physical malfunction, We will repair Your Product and return it to normal operating conditions. At Our sole option, We may choose to replace Your Product rather than repair it.

All services provided under this Plan are offered in Canada only.

If We replace Your Product, Your Product will be replaced with a refurbished Samsung product of like kind and quality and with comparable features and functionality, but not necessarily of the same color, and not to exceed the current value of Your Product as determined by Us. All parts and Products that have been replaced by a replacement part or product become Our property. Protection under this Plan will be extended to the replacement product for the duration of time remaining under this Plan. The replacement product will become the protected Product any repair covered under this Plan may only be performed by a Samsung authorized service center.

When Does Plan Protection Begin and End?

Protection begins on the date you purchase the Plan and ends the earlier of:

   1. The end of the additional warranty period selected and purchased by the purchaser in accordance with this Plan.; and

   2. the date this Plan is cancelled in accordance with the section entitled

From the time of Plan purchase and for the full term of the Plan, Your Product is covered for physical malfunction or liquid resistance failure in accordance with the section entitled "Description of the Plan".

We are not responsible and have no obligations to You for any issues with Your Product arising from an event that occurs before You purchase the Plan or after the Plan ends, whether by cancellation or expiry.

Plan Purchase Price

The Plan purchase price, plus applicable taxes, is payable when You purchase the Plan. If you purchase the Plan at a Samsung Experience Store or online through Samsung.com/ca, the Plan purchase price for Your Product is located at https://support-ca.samsung.com/secaew/consumer/ca/category/categorymain If You purchase the Plan from a Canadian authorized retailer, please refer to the place of purchase for the applicable Plan purchase price.

How To Request Service

To obtain service under this Plan, purchaser must call 1-800-SAMSUNG (726-7864) or contact live chat at www.samsung.com/ca/livechat. Proof of purchase is required to verify Plan coverage and eligibility before any service can be offered. If the original product purchase date that you provided when purchasing the plan is incorrect, your service claim will be denied. The plan is administered and provided by Samsung Electronics Canada Inc.

What Is Not Protected by the Plan?

The Plan does not apply to and We do not provide services for:

• 1. Mechanical failures or defects or battery failures covered by the manufacturer's warranty.
• 2. Products with removed, altered or defaced serial numbers.
• 3. Products used for commercial purposes, provided by You for use by the general public, or used for lease or rental. Use of a Product for these purposes will void this Plan.
• 4. Except as otherwise required by law, incidental, indirect, or consequential damages, including, but not limited to, loss of profits, down-time and charges for time and effort.
• 5. Any loss or amount other than the repair or, if applicable and at Our sole option, the replacement of the Product.
• 6. Product malfunction resulting from intentional physical damage, abuse, misuse, or vandalism.
• 7. Product malfunction or damage resulting from repairs conducted by other parties.
• 8. Product malfunction or damage due to improper installation on, or improper equipment modifications to the Product.
• 9. Lost or stolen Products.
• 10. Lost end-user replaceable parts.
• 11. The Plan does not cover in-box accessories or additional accessories purchased , including batteries, chargers, USB cables, S Pen, SD Card, SIM Card, cases, HDTV Adapters, Bluetooth device, battery cover, face plates, screen protectors, personalized data, customized software, ringtones, games, screen savers, add-on devices, ancillary/peripheral equipment, setup or installation, adjustments to the antenna system, cleaning of components or routine maintenance or damage or loss caused by the use of the foregoing.
• 12. The Plan does not cover failure due to computer viruses or similar unauthorized intrusive codes or programming.
• 13. "No problem found" or "no fault found" type diagnosis and intermittent errors that cannot be reproduced.
• 14. Products purchased as used recertified, or refurbished Products
• 15. Minor imperfections in Products that meet design specifications or cosmetic damage (including but not limited to scratches and dents) that do not affect functionality of the Product.
• 16. Any malfunction or damage occurring (i) prior to the purchase date of the Plan or (ii) after this Plan is cancelled or expired.

Can This Plan be Cancelled?

(a) Cancellation by You:

Quebec Residents: In circumstances where this Plan is governed by the laws of the Province of Quebec, this section does not apply to You, and You may cancel this Plan in accordance with the laws of the Province of Quebec.

You may cancel this Plan within the first 30 days from the date You purchased Your Product. You may be entitled to a refund as follows:

1. If You have not obtained services under the Plan, You will receive a full refund of the purchase price of the Plan.

2. If You have obtained services under the Plan, You will receive a refund of the purchase price of the Plan, less the cost of services received (unless otherwise prohibited by law).

(b) How You Can Cancel The Plan:

You may request a cancellation of the Plan as follows:

1. If You registered your Plan online through Us, call 1-800-SAMSUNG (726-7864) or send a text to WECARE (932-273), 24 hours / 7 days per week (including holidays).

2. If You purchased the Plan from a Samsung Experience Store, contact any Samsung Experience Store location in Canada.

3. If You purchased the Plan at a retail location, You must contact that retailer.

(c) Cancellation By Us:

We may cancel the Plan on the basis of (a) fraud or misrepresentation by You in submitting a service request; (b) commercial or rental use of the Product; (c) an unauthorized repair of Your Product; or (d) transfer of the Product by You to another person or business.

TRANSFER:

1. Care + warranty The Plan is transferable to another user with the same device model and serial number as the original Samsung Care+ for Home Appliances & TVs warranty purchase certificate. Any transfer must include the original proof of purchase and the Samsung Care+ for Home Appliances & TVs warranty purchase certificate issued for that device. The party receiving the Care+ warranty Plan hereby accepts the Terms and Conditions of the Samsung Care+ for Home Appliances & TV Smart Service Samsung Care+ for Home Appliances & TVs warranty Plan upon any such transfer from the original purchaser.

2. Transfer from original product with Samsung Care+ for Home Appliances & TVs warranty original plan to a new product can be made by calling 1-800-SAMSUNG (726-7864) or Text to WE CARE (932 273) or chat with us at www.samsung.com/ca/livechat. You may transfer Samsung Care+ for Home Appliances & TVs warranty plan to the new product within thirty (30) days of the date of purchase of the new product. Samsung will issue a new Samsung Care+ for Home Appliances & TVs warranty purchase certificate for the new product. When notifying Samsung Electronics Canada of the transfer, you must provide the original certificate number and/or serial numbers and proof of purchase of the new product.

RESELLER: Bulk pre-purchase of Samsung Care+ for Home Appliances & TVs warranty the Plan is currently not available. Care+ warranty The Plan is valid from the actual product purchase date to the consumer. Warranties must be purchased per single end user. Multiple Samsung Care+ for Home Appliances & TVs warranty plans can be purchased per single end user per product serial/IMEI number at the same time. Purchases in bulk of the Plan can only be completed online per single end user per order.

Limitations Of Liability

Quebec Residents: In circumstances where this Plan is governed by the laws of the Province of Quebec, some or all of the below limitations may not apply to you.

Our liability under this Plan is strictly limited to the repair to or, if applicable and at our sole option, the replacement of Your Product. If You pay for the costs of repair or replacement of the Product, We will not reimburse You for such costs. We are not liable for any loss of programs, data, or other information stored on Your Product or any media. In no event will We be liable to You or any third party for any damages resulting from, or relating directly or indirectly to, Your Plan, including, but not limited to, any damages You may suffer if data left on Your Product is accessed, or alternatively, is unrecoverable.

Your Privacy

We are committed to the protection of Your privacy, including the information You share with respect to the Plan. You agree and acknowledge that You may be asked certain personal information, such as Your name, telephone number, address, IMEI number, and other personally identifiable information when You are enrolled in the Plan and when You request and receive service in connection with the Plan. This personal information may be collected and sent to Us on Your behalf by the retailer from whom You purchased the Plan. Samsung may share certain information with its business partners to facilitate any repairs in connection with the Plan. Your use of the Plan is subject to Samsung's Privacy Policy, located at http://www.samsung.com/ca/info/privacy/ ("Privacy Policy"), as well as other policies that Samsung may adopt from time to time, all of which are hereby incorporated by this reference into the Plan. The Privacy Policy governs how Samsung collects and uses Your information and information related to Your use of the Plan. Samsung may update the Privacy Policy from time to time, so please periodically review the Privacy Policy.

You have specifically requested the English version of these Terms and Conditions. A French version is available upon request. Vous avez spécifiquement demandé la version anglaise de ces termes et conditions. La version française est disponible sur demande.

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